Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features.

Our team is hiring one SMB Account Manager, Vancouver - Remote who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.

Be responsible for growing and retaining a multi-million dollar GPV customer base

Understand customer needs to help achieve their business goals through Square

Cross sell and upsell products and features by discovering customer leads

Effectively and strategically address customer concerns and issues

Help grow our managed accounts program

Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square

Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

Account Manager, Vancouver

Responsibilities

Qualification

Required

Benefits

Company

Block

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