Billing Care Coordinator - Remote

Remotefull timeRemote

entry

$42k–$46k

H1B: yes

Tia The Billing Care Coordinator at Tia supports members with complex or urgent billing questions, working closely with billing and revenue cycle teams to resolve cases accurately. This role focuses on providing clear, solutions-oriented billing support to members.

Responsibilities

We are looking for a Billing Care Coordinator to support members with complex or urgent billing questions in a thoughtful, clear, and solutions-oriented way.
This role is ideal for someone who is detail-oriented, calm under pressure, and energized by helping members through confusing or emotionally sensitive billing situations.
Opportunity to help shape and scale a new model of women’s healthcare
Mission-driven environment focused on improving care for women across life stages
Collaborative, thoughtful team committed to patient and provider experience
High-impact member-facing role focused on trust, clarity, and issue resolution
Opportunity to partner across billing, revenue cycle, operations, and member support
Remote role supporting members in a fast-moving, high-growth healthcare environment
Member Billing Support: Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
Case Resolution: Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions.
Cross-Functional Partnership: Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs.
Documentation Compliance: Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.

Qualification

Strong attention to detailAbility to research issuesComfort using billing systemsAbility to work full-time weekday hoursHealthcare billingExperience resolving insurance denialsFamiliarity with HIPAAExperience working with shared queuesThis is a remote roleThis role supports weekday

Required

1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role
Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism
Strong attention to detail, documentation habits, and follow-through
Ability to research issues, follow defined workflows, and manage cases through resolution
Clear written and verbal communication skills
Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology
Ability to work full-time weekday hours

Preferred

Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience
Experience resolving insurance denials, payment discrepancies, or patient billing disputes
Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards
Experience working with shared queues, escalated support workflows, or distributed support teams
This is a remote role.
This role supports weekday, full-time coverage and requires comfort managing live phone and chat-based member interactions throughout the workday.