Account Executive, Scale

Chicago, ILfull timeRemote

senior

$119k–$142k

H1B: yes

Intercom The Scale Account Executive at Fin leads the full sales cycle for net-new business in the 0–50 FTE segment, focusing on AI-driven customer service solutions. This role involves developing strategic territory plans and collaborating with marketing, product, and customer success teams to drive pipeline and innovation.

Responsibilities

Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close
Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution
Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage
Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets
Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience
Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation
2+ years selling SaaS products, ideally 1+ years in a closing role
Proven hunter mentality with a track record of sourcing and closing net-new business
Ability to manage a high-velocity pipeline across a large number of deals simultaneously
Strong sales instincts and a consistent track record of hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization

Qualification

Exhibits a growth mindsetDemonstrable history of leadershipComprehensive medicalFlexible paid time off policyPaid Parental Leave Program401k plan matchIn-office bicycle storageFun events for Intercom employees

Required

Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to quickly build trust and credibility with buyers across functions and executive seniority levels
Demonstrable history of leadership, with both immediate and cross-functional teammates
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan match
In-office bicycle storage
Fun events for Intercom employees, friends, and family
Unlimited access to Claude Code and best-in-class AI tools; experimentation building is encouraged celebrated