Manager, Customer Success - Public Sector

Required

• 8+ years of professional experience in a combination of strategy, consulting, operations, product management, or an equivalent field.
• 3-5 years of people leadership and direct client management experience, including experience working with clients in the Public Sector space.
• Proven track record of successfully building scalable business operations and delivering key business results.
• Prior leadership experience, including building and leading teams and managing successful teams.
• Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating their skills and career trajectories.
• Client relationship management experience, including direct interaction with C-level/Senior Director+ level stakeholders.
• Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end.
• Ability to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
• Ability to be efficient with limited resources and effectively communicate and present to Senior Management.
• Ability to have scale impact across the business and think holistically about industry dynamics and partnerships.
• Bachelor’s or advanced degree with a concentration in science, technology, business, or a related field.