Staff Software Engineer - User Systems

Bostonfull timeRemote

senior

$147k–$215k

H1B: yes

Simplisafe Staff Backend Software Engineer at SimpliSafe responsible for technical direction and architecture of User Systems Platform. Focus on developing and maintaining cloud-based backend systems powering native mobile applications.

Responsibilities

We are seeking an exceptionally talented and hands-on Staff Backend Software Engineer to drive the technical direction and architecture of User Systems Platform. Our User Systems team develops and maintains our cloud based backend systems that power our native mobile applications.
This role is key to accelerating technical initiatives, focusing on complex cross-team efforts, delivering high-impact technical work, and fostering continuous engineering excellence.
Own the design, review, and implementation of complex, large-scale, and highly available backend services and microservices.
Write high-quality, maintainable code and tackle the most challenging technical problems.
Define and drive improvements in performance, scalability, monitoring, and operational excellence, ensuring our systems meet demanding SLOs/SLIs.
Serve in an On-Call rotation as a first responder for systems owned by the team.
Work closely with Engineering Managers and Product Managers to define the long-term technical roadmap, identifying strategic investments in core infrastructure and managing technical debt.
Act as the lead technical mentor and coach for engineers, defining best practices, conducting rigorous code and design reviews, and raising the overall technical bar across the entire backend organization.
Lead technical collaboration and coordination across different teams, resolving major technical blockers, and standardizing shared services and technologies.
Drive key technical processes and project execution, including technical planning, and leading post-mortems for major incidents.

Qualification

Deep experience designingStrong knowledge of cloud platforms (eGreat communicationWhat Values You’ll Share

Required

Extensive professional software engineering experience, with significant time spent leading technical projects and driving technical direction at Staff level.
Deep experience designing, building, and operating distributed, high-volume backend systems and REST/gRPC APIs.
Proficiency in at least one major programming language (e.g., JavaScript/TypeScript, Rust, Java, Go, Python, C#) with the adaptability to work with multiple languages.
Proven ability to architect solutions using modern patterns, including event-driven architectures, domain-driven design, and containerization (Docker, Kubernetes).
Strong knowledge of cloud platforms (e.g., AWS, GCP, Azure) and proficiency in operational tools for monitoring, logging, and CI/CD.
Great communication, documentation, and presentation skills, with experience influencing technical decisions across organizational boundaries.
Familiarity with Agile methodologies (Scrum or Kanban) and DevOps principles.
What Values You’ll Share
Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
Aim High - Always challenging ourselves and others to raise the bar.
No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
One Team - Taking a highly collaborative approach to achieving success.