Commercial Account Manager

San Francisco · Remotefull timeRemote

entry

$170k–$190k

H1B: yes

Zip The Commercial Account Manager at Zip acts as a trusted advisor and product consultant, driving efficient, value-based renewal and upsell cycles. This role involves partnering with Customer Success to monitor health scorecards and negotiating renewal contracts to maximize value and customer relationships.

Responsibilities

You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
Manage current customers on multi-year contracts to ensure customer value realization.
Become a product expert – learning the Zip platform through and through, so that you’re demo ready
Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
Be adaptable and flexible – as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Qualification

2+ years of technology SaaS experienceExperience selling to procurementCustomer management skillsYou’d describe yourself as organizedExperience using tools like SalesforceThe salary range for this role is $170

Required

2+ years of technology SaaS experience
Experience selling to procurement, finance, legal
Experience driving customer retention and adoption of a SaaS product for enterprise accounts
Customer management skills; including sales, Account management, and customer service
Self-driven – you don’t need someone to motivate you to put in your best every day
You’d describe yourself as organized, efficient with your time, and an excellent communicator
Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
Willing to go the extra mile to make sure our customers, company, team, and yourself succeed
The salary range for this role is $170,000 - $190,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Zip

View company page

Source: ashby

Active within the past hour

Remote-friendly

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2+ years of technology SaaS experienceExperience selling to procurementCustomer management skillsYou’d describe yourself as organizedExperience using tools like Salesforce

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Commercial Account Manager at Zip · Lumi · Lumi