Candidate Experience Lead at Lyft · Lumi · Lumi

Responsibilities

Establish and hold the team accountable to scheduling SLAs — turnaround times, ticket pickups, interview confirmations — while building the environment where those standards are sustainable, not just enforced.
Spotting the process gaps before they become escalations, using data to back your decisions, and asking regularly whether manual work can be simplified, automated, or eliminated. When you identify an opportunity, you don t just flag it — you drive it through to implementation.
Coach and develop individual contributors: onboarding new team members, identifying skill gaps, providing specific and actionable feedback on a regular basis. Part of that coaching is helping the team build comfort with new tools and ways of working — you model curiosity about process improvement and bring the team along with you, rather than leaving them to catch up.
Proactively seek feedback, identify where the scheduling or communication process is letting candidates down, and drive the changes needed to fix it. Some of those changes will be human — better communication, clearer ownership. Some will be structural — smarter use of automation and tooling to reduce lag, cut repetitive work, and free up the team s attention for the interactions that actually benefit from a person behind them.
Know the tools deeply — scheduling systems, coordination workflows, data hygiene, automation capabilities — and you use that knowledge to mentor, evaluate, and improve, not just to manage. You ll contribute to workstreams that sit beyond your immediate team, supporting TA OKRs and process improvement initiatives that benefit the wider organization.
Build and nurture partnerships with Talent Acquisition leaders and Hiring teams on behalf of the recruiting coordination team. You are a strong and productive collaborator who drives and adapts team strategy to maintain excellent logistical candidate management, nurture strong interviewing practices, and advocate for candidate experience and representation of Lyft.
4–6 years of experience in recruitment coordination or talent acquisition operations, with some experience leading or mentoring others
Strong working knowledge of scheduling systems and coordination tooling, with genuine attention to data integrity
Experience identifying and implementing process improvements or automation — you ve made work measurably better, not just tidier on paper
Comfortable using metrics to identify problems and evaluate solutions — you don t need a dashboard built for you to ask the right questions
A track record of giving feedback that lands well: specific, constructive, and delivered with care
Able to balance competing priorities without dropping the ball on fundamentals

Candidate Experience Lead

Responsibilities

Benefits

Company

Lyft

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