Customer Success Associate - Boston

Bostonfull timeOn Site

entry

H1B: yes

Datadog The Customer Success Associate manages a high volume of Datadog customers to drive adoption, retention, and growth opportunities. This role acts as an advocate for customers and collaborates cross-functionally to ensure positive experiences.

Responsibilities

Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
Act as an advisor to customers to ensure they’re leveraging the solution effectively
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Qualification

Customer-minded

Required

Customer-minded, always trying to provide the most value possible
Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
A strong communicator (written and verbal) with excellent attention to detail
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
Passionate about building long term and lasting relationships
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits

Dental
401(k)
PTO
Equity/RSU
Annual Bonus
Wellness

Company

Datadog

View company page

5001-10000 employees

Observability

Founded 2010

Source: greenhouse

Active within the past hour

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