Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base

Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools

Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents

Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution

Automate routine monitoring and troubleshooting tasks

Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution

Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events

Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs.

Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure

Inform executive leadership and escalation management personnel of major outages

Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)

Cloud Operations Engineer (3rd Shift, Weekend)

Responsibilities

Qualification

Required

Benefits

Company

Mongodb

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