Operations Manager at Flexport · Lumi · Lumi

Responsibilities

We are currently seeking highly motivated individuals for a full-time position as an Operations Manager in one of our fulfillment centers. As a key member of the Flexport team, you will take on a leadership role responsible for managing operations and a team on the operating floor. This position offers a unique opportunity to invest in others, cultivate a collaborative leadership style, and contribute to shaping the future of logistics. We are looking for candidates who are eager to take on this challenge, be part of our dynamic and innovative organization, and make a lasting impact on the industry.
Lead, coach, manage, and develop a team of 200+ associates and 4+ salaried managers, ensuring their productivity, engagement, and professional growth.
Communicate and enforce policies and procedures, serving as the primary source of information for the team, while ensuring compliance, consistency, and taking corrective action when necessary.
Create, manage, and support recognition programs to foster a positive work culture and boost employee morale.
Implement and maintain safety programs, ensuring compliance with OSHA regulations to provide a safe work environment for all associates.
Establish and enforce procedures for building security and product loss prevention, mitigating risks and minimizing inventory shrinkage.
Serve as a key member of the Operations team, holding the position of Operations Manager in one of our largest fulfillment centers nationwide.
Own and report on performance metrics within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
Set and uphold strict Service Level Agreement (SLA) expectations for yourself and your team, delivering clear verbal and written reports on performance and developing action plans as needed.
Collaborate with cross-functional teams to troubleshoot and resolve fulfillment-related issues, ensuring smooth operations and customer satisfaction.
Act as the escalation point for risk mitigation and issue resolution, providing timely and effective solutions.
Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives to improve processes and achieve higher accuracy levels.

Operations Manager

Responsibilities

Benefits

Company

Flexport

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