Manager, Relationship Managers (SMB)

Chicago, ILfull timeRemote

senior

$248k–$296k

H1B: yes

Intercom The Manager, Relationship Managers (SMB) leads and develops a team of Small Business / Scale Relationship Managers to drive AI-powered sales and customer retention. This role focuses on coaching early-career sales talent and managing revenue, renewals, and pipeline generation.

Responsibilities

Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment
Develop reps into strong consultative sellers who can confidently position AI-powered capabilities
Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
Inspire high standards of performance, accountability, and customer focus
Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
Establish strong forecasting discipline, deal inspection, and operational rigor at scale
Ensure consistent CRM hygiene and adherence to sales process and methodology
Balance near-term execution with long-term team development and business health
Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements
Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
Raise the bar on technical credibility and commercial rigor across the team

Qualification

Demonstrated ability to forecastExperience in Small BusinessBonus skills attributes

Required

Strong coaching and talent development skills, particularly with early-career sellers
Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
Experience in Small Business, Scale, or Commercial sales motions
Exposure to selling technical or AI-enabled products
Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
Experience helping customers adopt new technology
Enjoy building and scaling teams while maintaining high standards
Are excited about AI and motivated to help others understand its real-world value
Balance empathy with accountability and operational discipline
Translate complexity into clarity for customers and internal partners
Like partnering cross-functionally to improve how the business sells and serves customers
Competitive salary and meaningful equity

Preferred

Bonus skills attributes

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave

Company

Intercom

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Demonstrated ability to forecastExperience in Small BusinessBonus skills attributes

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