Partner Solutions Engineer (NAMER & LATAM)

San Francisco, CAfull timeRemote

Partner Solutions Engineer (NAMER & LATAM) at Intercom · Lumi · Lumi

senior

$212k–$257k

H1B: yes

Intercom The Partner Solutions Engineer at Intercom acts as the technical evangelist and enablement lead for Fin’s partner ecosystem, helping partners become credible advocates and operators of Fin’s AI Customer Agent. This role supports partner-led opportunities, builds reusable technical assets, and collaborates with internal teams to standardize enablement.

Responsibilities

Evangelize Fin’s AI-first customer service transformation story to partner executives, sellers, architects, and consultants.
Support qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.
Enable partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.
Build reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.
Support technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R D feedback.
Partner with Sales Enablement, PMM, Product, R D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.
Remove noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.
Deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.
Strong executive and practitioner-level communication.
Ability to teach complex technical concepts clearly.
Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.
Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.

Qualification

Fluent in Spanish and/or PortugueseExperience with AIComprehensive medicalFlexible paid time off policyPaid Parental Leave Program401k plan match

Required

Fluent in Spanish and/or Portuguese
Experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems.
Experience supporting strategic integrations, APIs, or marketplace partner motions.
Experience with GSI or services partner enablement.
Experience supporting partner-sourced or partner-influenced revenue motions.
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation building is encouraged celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan match